We know you are going to absolutely love your purchases from Duchess & Deco. However we understand that sometimes you may not be pleased with the product you have purchased and in some cases will need to return it.
Product returns to Duchess & Deco must be pre-authorised and after consultation and inspection, we will either repair or replace. This will be at the discretion of Duchess & Deco.
Please choose carefully, as Duchess & Deco does not accept returns, simply because you have changed your mind, or the product was not what you expected.
Please note that Duchess & Deco will only accept returns or exchanges based on the following circumstances:
- Products, which have been damaged during transit. Please take time to check your items on arrival. If they are damaged, please take digital photos of the damaged item and contact
[email protected] within 3 days of the goods arriving. We will organise to have the damaged products returned to Duchess & Deco and a replacement sent to you as quickly as possible.
- Your product is faulty, where it is proven that the fault is with the product. Please refer to the Duchess & Deco Product Warranty for further information.
- If you detect a manufacturing fault with your product. Please refer to the Duchess & Deco Product Warranty for further information.
- In the unlikely event that the wrong item has been shipped to you, please contact [email protected] within 24 hours of receiving the product. We will ship you a replacement item as quickly as possible.
Duchess & Deco will not accept returns or exchanges under the following circumstances:
- Damage to products that is caused by you that is accidental or otherwise.
- Damage to products caused by wind, adverse weather conditions, misuse, fire, flood, hail, earthquakes or any other natural disasters.
- Natural wear and tear that is caused after delivery.
All returns must be accompanied by an invoice and shipping costs incurred will be covered by Duchess & Deco, should the product be deemed faulty.
All claims, refunds, returns or exchanges for items purchased through retail outlets (other than www.duchessanddeco.com.au) must be handled by the original location of purchase.
If you have any questions or queries relating to our Returns & Exchanges policy, or wish to obtain a return authorisation, please email [email protected].